Your satisfaction matters to us. Please review our policy below.
Eligibility for Returns/Exchanges
- Requests must be made within 3 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with tags intact.
- Due to hygiene and the delicate nature of jewelry, earrings are non-returnable unless defective or damaged on arrival.
Non-Returnable Situations
- Items showing signs of wear, tarnish, or damage caused after delivery
- Items purchased on final sale/clearance
- Custom or made-to-order pieces
Process
- Contact us at 03280179445 with your order number and reason for return, including photos if the item is damaged or defective.
- Once approved, ship the item back to us (or arrange courier pickup, if offered).
- Upon inspection, we will process your refund or exchange within 5–7 business days.
Refund Method
- Refunds are issued via bank transfer or store credit, as selected at the time of the request.
- Original shipping charges are non-refundable.
- Return shipping costs are borne by the customer unless the item was defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with photo/video proof, and we will arrange a free replacement.